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Frequently Asked Questions

Cancellations and rescheduling will require payment for the game in full (i.e. payment for however many players booked). The payment will be transferred to store credit to be used on your future escape room experience. 

  • Unused store credit will not expire
  • Store credit can be used to reschedule 
  • You cannot reschedule more than 2 times

All payments are non-refundable, no exceptions.

You can book an escape room online or over the phone. You will need a credit card to book your game.

Check out our social media for promotions or contact us for large group deals. We have discounts for nonprofit or charitable teams too.

You will only need to pay for the number of players that show up to the escape room. If you paid in advance for more players, you can have store credit to be used by anyone, anytime.

We recommend a minimum of 3 players for our escape rooms. For smaller groups, the cost will be the same as the minimum group size. You can always add players before the start of your escape room.

It is always a private booking at Daydream Adventures. 

You can always book for the number of players you know are able to play. We can do a player count at the start of the game to charge for any extra players. 

No, you can pay in-store before the start of your escape game. You can pay in advance or ask when you arrive to charge that card online. All cancellations and/or rescheduling will result in the card on file being charged.

Never. We take safety very seriously. There will always be an unlocked door to leave the escape room. You can leave anytime.

No. It will only be your team inside the escape room, unless you ask staff to briefly enter to assist you. 

You will receive instructions on how to ask for hints. You will always be able to communicate with Daydream staff.

Magic is what makes you feel like you’ve stepped into a storybook. This can be things like set design, special effects and puzzle interactions.

Fright does not mean scary like a haunted house. There are experiences during the game that may be creepy, dark or odd.

Yes! Our games are family friendly. It turns out, kids are great at solving puzzles. Please consider your child’s abilities when deciding if they will need adults to help them during the escape room.